Refund and Returns Policy for Dollsmate.com

Effective Date: [2024-12-7]

At Dollsmate.com (“we,” “our,” “us”), we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your options for returns, exchanges, and refunds. Please read the policy carefully.

1. Eligibility for Returns

To be eligible for a return, the item must:

  • Be in its original condition, unused, and in the original packaging.
  • Include all accessories, manuals, and any free gifts or promotional items received with the purchase.
  • Be returned within 30 days of the delivery date.

Non-Returnable Items:

  • Custom or personalized items.
  • Items marked as final sale.
  • Gift cards.
  • Items damaged due to misuse, improper handling, or natural wear and tear.

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our Customer Support team at support@dollsmate.com with the following details:

  • Order number.
  • Item(s) you wish to return.
  • Reason for the return.

2.2 Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions for shipping the item back to us.

2.3 Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service to ensure safe delivery.

3. Refunds

3.1 Refund Eligibility: Refunds will be issued once we receive and inspect the returned item. You will be notified of the approval or rejection of your refund.

3.2 Refund Method:

  • Refunds will be processed to the original payment method used at checkout.
  • Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

3.3 Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not returned in their original condition, missing parts, or returned outside the allowed time frame).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@dollsmate.com.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product. Provide clear photos of the damage or defect along with your order details. We will arrange a replacement or issue a refund, including return shipping costs, as appropriate.

6. Cancellations

Orders can be canceled for a full refund if the request is made before the item has shipped. Once an order has shipped, the Refund and Returns Policy will apply.

7. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

Dollsmate.com
Email: support@dollsmate.com

Thank you for shopping with Dollsmate.com. We appreciate your business and are committed to ensuring your satisfaction.